LEGAL & PRIVACY · DXB NAVIGATOR

Privacy Policy

Effective Date: October 2026 · Compliant with UAE PDPL Federal Decree-Law No. 45 of 2021 & GDPR

1. Introduction & Overview

Welcome to DXB Navigator ("we," "our," or "us"). We operate https://dxbnavigator.com, an independent online transit directory, route guide, and utility bill estimation resource serving residents and visitors across the United Arab Emirates.

We are dedicated to safeguarding your privacy and ensuring your personal information is handled in accordance with applicable data protection legislation, notably UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL), as well as global best practices such as the European General Data Protection Regulation (GDPR) where applicable.

2. Information We Collect

DXB Navigator is primarily an informational reference portal. We minimize data collection and do not require user accounts to access our transit schedules, bus route guides, or fare/utility calculators.

•Information You Voluntarily Provide: When you submit an inquiry, feedback, route correction, or advertising request via our Contact Form, we collect your name, email address, topic of inquiry, and message content.

•Client-Side Calculator Input Data: Information entered into our interactive utility and fare calculators (such as kilowatt-hour usage, water gallons, route selections, or taxi distances) is processed entirely client-side within your browser. This numerical data is not stored, transmitted to, or logged on our servers.

•Automated Analytics & Log Information: To understand traffic patterns, optimize mobile performance, and identify broken routes, we collect non-identifiable usage analytics (browser type, device viewport, referring URL, time of access, and pages visited). We utilize privacy-friendly analytics (Umami) that do not track individual users across the web or store personal identifiers.

3. Purpose & Legal Basis of Processing

We process personal data only when we have a legitimate legal basis, including:

•To respond to your inquiries, feedback, or content correction requests submitted through our contact channels.

•To monitor, secure, and maintain the technical stability, speed, and integrity of our website infrastructure.

•To display relevant contextual advertising to support the ongoing maintenance and free access to our transit database.

•To comply with regulatory obligations and enforce our Terms of Service.

4. Cookies & Web Beacons

Cookies are small text files stored on your device when you visit a website. DXB Navigator uses essential cookies (to maintain security and core site functionality) and analytics/advertising cookies. Third-party vendors, including Google, may use cookies to serve advertisements based on prior visits to our website or other websites on the internet. You can review detailed information and adjust your preferences in our Cookie Policy.

5. Third-Party Links & External Portals

Our website features links to official government transport authorities, public utility providers, and transit entities across the UAE, including the Roads and Transport Authority (RTA Dubai), Integrated Transport Centre (ITC Abu Dhabi), Sharjah Roads and Transport Authority (SRTA), DEWA, SEWA, ADDC, and Etihad Rail. We have no control over and assume no responsibility for the content, privacy policies, or practices of third-party websites. We encourage you to read the privacy statements of each external site you visit.

6. Data Retention & Security

Inquiries submitted via our contact form are retained only for as long as necessary to resolve your request and maintain communication records. We implement appropriate technical, administrative, and physical security measures to protect your information against unauthorized access, loss, or alteration.

7. Your Data Rights

Under the UAE Personal Data Protection Law (PDPL) and applicable international laws, you have the right to:

•Request access to any personal data we hold about you.

•Request correction of inaccurate or incomplete information.

•Request deletion or restriction of your personal data.

•Object to processing based on legitimate interests.

•Withdraw consent at any time without affecting prior lawful processing.

To exercise any of these rights, please reach out to us through our Contact Page or via email at [email protected].

8. Policy Amendments

We may update this Privacy Policy periodically to reflect technological changes, legal requirements, or updates to our directory features. The "Last Updated" date at the top of this page indicates the most recent revision.